Privacy Policy

Effective Date: [01/09/2024]

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1. Introduction

   1. This Privacy Policy outlines how Finch Languages ("we", "us", "our") collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or visiting our website, you agree to the terms outlined in this policy.

2. Data We Collect.  We may collect and process the following types of personal data:

   1. Personal Identification Information: Name, email address, phone number, postal address, date of birth, and other contact details.

   2. Payment Information: Credit/debit card details or other payment information used to process transactions.

   3. Technical Data: IP address, browser type, operating system, device type, and other information collected through cookies and similar technologies.

   4. Usage Data: Information about how you use our website, products, and services.

   5. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Data.  We may use your personal data for the following purposes:

   1. Providing Services: To register you for courses, process payments, and provide customer support.

   2. Communication: To send you updates, course information, newsletters, and promotional materials (with your consent).

   3. Improvement of Services: To analyze data to improve our website, products, and services.

   4. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

   5. Marketing: To provide you with information about our products or services that may interest you, subject to your consent.

4. Legal Basis for Processing Your Data.  We process your personal data on the following legal grounds:

   1. Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., enrolling you in a course).

   2. Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., tax reporting).

   3. Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving services), provided your rights do not override these interests.

   4. Consent: Where you have provided consent, particularly for marketing communications.

5. Data Sharing.  We may share your personal data with:

   1. Service Providers: Third-party providers who perform services on our behalf (e.g., payment processors, IT services, contractors, teachers).

   2. Legal Authorities: When required to comply with a legal obligation or to protect our rights.

   3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

6. Data Security

   1. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include threat protection (NordVPN Threat Protection Pro), and access controls.

7. Data Retention

   1. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

8. Your Rights.  Under the UK GDPR, you have the following rights:

   1. Access: Request access to your personal data and receive a copy.

   2. Rectification: Request correction of inaccurate or incomplete data.

   3. Erasure: Request deletion of your personal data under certain conditions.

   4. Restriction: Request restriction of processing under certain conditions.

   5. Data Portability: Request transfer of your data to you or another service provider.

   6. Objection: Object to the processing of your data under certain conditions.

   7. Withdraw Consent: Withdraw your consent to processing at any time.

      1. To exercise any of these rights, please contact us at info@finchlanguages.com.

9. Cookies

   1. We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, contact us at info@finchlanguages.com.

10. Changes to This Policy

    1. We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

Thank you.  Please contact us at info@finchlanguages.com for any information, questions or concerns.